Dk55 Privacy Policy — Your Data, Our Responsibility

1 Introduction and scope

Welcome to dk55. This Privacy Policy applies to the dk55 website, mobile app, and all associated services. dk55 believes you should have full control over your personal data, and keeping that data secure is our responsibility.

By accessing dk55 or creating an account, you agree to this Privacy Policy. This policy has been designed with Bangladeshi users in mind and is updated on a regular basis.

If you have any questions about any part of this policy, please reach out to our support team. We are always committed to transparency — you will know exactly what we do and do not do with your data.

2 What Data We Collect

Dk55 only collects information that is genuinely necessary to deliver its services. We never gather irrelevant or excessive data. Below is a breakdown of the types of information we collect:

We never store your full payment card number or bank PIN. All payment processing takes place through fully encrypted channels.

3 Purpose of data use

Dk55 uses the data it collects for specific, limited purposes. We use your information to:

• For account management: To complete the registration process, verify your identity, and keep your account secure.
• For processing transactions: To manage all financial activities related to deposits, withdrawals, and bonuses.
• To provide customer support: To address your complaints, questions, and issues.
• To ensure platform security: To prevent fraud, money laundering, and unauthorized account access.
• To meet legal obligations: For regulatory reporting and audits as required by the relevant authorities.
• For Service Improvement: To analyse user experience and improve the platform.
• For promotional communications: To send you offers and bonus information, subject to your consent.

4 Data sharing and disclosure

Dk55 does not generally share your personal information with third parties. However, limited data may be shared in specific circumstances:

• Payment providers: The necessary information is shared with bKash, Nagad, or your bank to complete transactions.
• Technology partners: Certain data may be shared with trusted technology providers to operate the platform, and they are equally bound by strict privacy policies.
• Legal authorities: Data may be disclosed in response to court orders, law enforcement requests, or regulatory requirements.
• Fraud Prevention: Suspicious activity may be reported to the relevant authorities.

All third-party service providers with whom data is shared are bound by confidentiality agreements with dk55 and may not use the data for any other purpose.

5 Cookies & Tracking Technologies

Dk55 uses cookies and similar technologies on its website and app. Cookies are small data files stored in your browser that help make your experience smoother.

• Essential cookies: To keep your login session active and support core platform functions — the platform cannot operate correctly without these.
• Functional Cookies: To remember your language preferences and settings.
• Analytics cookies: To understand which pages are most visited — this data is completely anonymous.
• Security cookies: Used for fraud prevention and account protection.

6 Data retention period

Dk55 retains your data only for as long as necessary. Retention periods vary depending on the type of information:

• Account data — for the duration of the account and up to 5 years after closure.
• Transaction records — minimum 5 years, as required by law.
• KYC documents — up to 5 years after account closure.
• Usage logs — up to 12 months.
• Cookie data — typically 30 days to 1 year.

Once the designated retention period has passed, data is securely deleted or anonymised so it can no longer be linked back to you.

7 Your Rights

As a dk55 user, you have several rights regarding your personal data. We respect these rights and do our best to fulfil them as promptly as possible:

To exercise any of these rights, contact our support team. We will do our best to respond to your request within 30 days.

8 Security measures

Dk55 applies industry-standard technical and administrative measures to protect your data. Our security framework includes:

• SSL/TLS Encryption: All website and app communications are encrypted with 256-bit SSL.
• Two-factor authentication (2FA): You can add an extra layer of security to your account.
• Regular security audits: Third-party security experts regularly audit our systems.
• Restricted Access: dk55 staff can only access the information required to perform their specific role.
• Data backup: A secure backup system is in place to protect against data loss.
• Unusual activity detection: Suspicious logins or transactions are detected automatically.

9 Children's Privacy

Dk55 is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under 18.

Age verification is carried out during registration, and identity documents are checked as part of the KYC process. If we become aware that a minor's information has been collected inadvertently, we will immediately close that account and delete all associated data.

If you believe a minor is using dk55, please notify our support team immediately.

10 Policy changes and updates

Dk55 reserves the right to update this Privacy Policy as needed. If significant changes are made, we will notify you by email or via an in-platform notification.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly.

The current version of this policy is effective from January 2026. If you would like to view a previous version, please contact our support team.